Frequently Asked Questions

You can contact Palmer-Hunter Support at support@palmer-hunter.co.uk. For issues that need investigation by our team, please include a clear description of the problem and any relevant device, deployment or account details.

Palmer-Hunter develops Environmental Intelligence technologies that combine environmental sensing, monitoring, analytics and interpretation. The aim is to help organisations move from measurements to an understanding of environmental behaviour, patterns and meaningful change.

Palmer-Hunter supports education and training applications through its sensing platform and associated software. These tools are designed to support structured environmental sensing, data collection and learning workflows.

Palmer-Hunter is developing Environmental Intelligence capabilities for agriculture and land management. This area is currently coming online and is intended to support real-world environmental monitoring and interpretation in agricultural settings.

Environmental Monitoring is part of Palmer-Hunter's broader Environmental Intelligence direction. The dedicated deployment experience is currently at dashboard-preview stage while the underlying platform capabilities continue to develop.

Research and Assurance is a future Palmer-Hunter deployment direction intended to support structured sensing, evidence and environmental investigation workflows. The dedicated deployment journey is currently represented as a roadmap preview.

Palmer-Hunter sensing devices form the measurement layer of the platform. Depending on the deployment, devices can capture environmental measurements and provide telemetry to Palmer-Hunter software and platform services.

Palmer-Hunter devices and applications can use different connectivity and telemetry methods depending on the deployment. If a device is not connecting or expected telemetry is not appearing, contact Palmer-Hunter Support with the device identifier and a description of the observed behaviour.

Palmer-Hunter devices use managed firmware as part of the sensing platform. If you experience a firmware or device-software issue, avoid repeatedly resetting or reconfiguring the device and contact Palmer-Hunter Support with the device identifier and any visible status information.

For account or access problems, first check that you are using the correct Palmer-Hunter account details. If you cannot resolve the issue, contact support@palmer-hunter.co.uk and describe the access problem. Never send your password or authentication codes by email or chat.

Palmer-Hunter supports organisation procurement, quotations, subscriptions and payment workflows. For a question about a specific quotation, payment or procurement request, contact support@palmer-hunter.co.uk and include the relevant reference number where available. Do not send card details through chat or email.

Palmer-Hunter publishes information about its handling of personal data and website cookies in its Privacy Policy and Cookie Policy. Privacy questions can also be sent to support@palmer-hunter.co.uk.